The Intelligent Cloud Call Center Platform
Unify your inbound customer support, outbound sales campaigns, visual IVR menus, and two-way SMS messaging in a single, high-performance console. Built for agile teams and growing enterprises.
Designed for Speed, Clarity, and Control
Experience our ultra-clean, high-density interface. Toggle between Light and Dark mode to see how Wave adapts effortlessly to your team's workspace.
Everything You Need to Power Enterprise Communications
Eliminate fragmented telecom contracts and legacy PBX hardware. Wave unites voice, messaging, automation, and workforce management into a single modern stack.
WebRTC In-Browser Softphone
Agents make and receive high-definition crystal clear calls directly from Chrome or Edge. Includes mute, hold, blind/attended transfer, and call disposition notes.
Visual IVR Flow Studio
Design flexible multi-tiered phone trees with DTMF touch-tone routing, custom audio greetings, department forwarding, and intelligent after-hours handling.
Multi-Branch & Regional Trunks
Manage separate offices (Nairobi, Mombasa, Eldoret) under one umbrella. Route inbound traffic dynamically based on caller prefix, location, or queue availability.
Two-Way SMS & Broadcast Campaigns
Engage customers across voice and SMS. Launch targeted promotional campaigns, automated payment reminders, and conversational support threads.
Integrated Support Ticketing
Every conversation creates an audit trail. Link recorded calls and SMS transcripts to support tickets with SLA timers, priorities, and agent assignments.
Live Supervisor Monitoring & SLAs
Inspect agent availability states in real time. Track average handle time, abandonment rate, queue volume, and telephony toll costs in unified dashboards.
Built on Battle-Tested Telecom Infrastructure
Direct carrier peering via Africa's Talking SIP Trunks combined with low-latency WebRTC media relays deliver pristine audio quality and uninterrupted reliability.
Telco Carrier Gateway
Connects directly to national carrier trunks via Africa's Talking SIP proxies with dedicated inbound DIDs and shortcodes (+254 711 series).
- Sub-30ms carrier interconnect
- Automated failover routing
Real-time WebRTC Relay
High-definition Opus audio streams negotiated directly between agent web browsers and our media servers with zero plugin or hardware requirement.
- Secure SRTP/DTLS encryption
- Adaptive jitter buffer & noise gate
Multi-Tenant Cloud Engine
Built on Next.js 16 and MongoDB with strict organizational and branch scoping, real-time WebSocket activity feeds, and granular role permissions.
- Multi-branch data isolation
- Automated call recording archival
Simple Plans That Scale With Your Call Center
Choose the right capacity for your team. Switch plans or add agent seats at any time.
Starter
Ideal for small teams launching their first cloud inbound hotline.
- Up to 5 concurrent agent seats
- 1 Dedicated DID voice number
- In-browser WebRTC softphone
- Standard 2-level IVR menu
- Basic call logs & disposition tags
- Two-way SMS support
Professional
For scaling contact centers that require multi-branch routing and IVR.
- Up to 25 concurrent agent seats
- Multi-branch routing (Nairobi, Mombasa, etc.)
- Visual IVR Flow Studio with custom audio
- Full call recording & playback
- Omnichannel ticketing & CRM phonebook
- Supervisor live monitoring & SLA analytics
- Custom outbound broadcast campaigns
Enterprise
Dedicated telecom infrastructure, custom SIP trunks, and custom SLAs.
- Unlimited agent seats & branches
- Dedicated SIP trunk peering & shortcodes
- Custom IVR logic & webhook integrations
- 99.99% Guaranteed carrier SLA
- Dedicated customer success manager
- Single Sign-On (SSO) & audit logs
Everything You Need to Know
Have questions about implementation, pricing, or telephony infrastructure? We've got answers.